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FAQs

HOW DO I TRACK MY ORDER?

Once your order has been shipped by our dispatches team you will receive a second email to let you know that your order is on its way to you. This email will contain your tracking information which can be tracked

WHAT ARE THE CURRENT METHODS OF DELIVERY?

UNITED KINGDOM

Delivery Method

Estimated Delivery Time *+

Average Delivery Time *+

Cost

UK Standard Delivery

2 – 5 working days

2 working days

£3.99

UK Free Shipping (over £50)

2 – 5 working days

2 working days

FREE

UK Next Working Day

Next working day Order must be placed before 6:00pm Mon – Fri

Next working day

£5.49

UK Next Working Day Before 1PM

Next working day before 12pm Order must be placed before 6:00pm Mon – Fri

Next Working Day Before 1PM

£6.49

UK Saturday Delivery

First Saturday after placing order Order must be placed before 6:00pm Friday

First Available Saturday

£6.99


EUROPE

Destination

Estimated Delivery Time *
(Working Days)

Average Delivery Time *
(Working Days)

Cost

Austria

5 to 6

4

£9.99 (Free Over £50)

Belgium

2 to 4

2

£9.99 (Free Over £50)

Denmark

3 to 5

2

£9.99 (Free Over £50)

Finland

5 to 6

4

£9.99 (Free Over £50)

France

2 to 6

5

£9.99 (Free Over £50)

Germany

2 to 5

2

£9.99 (Free Over £50)

Ireland

3 to 5

3

£9.99 (Free Over £50)

Italy

4 to 6

4

£9.99 (Free Over £50)

Netherlands

3 to 5

3

£9.99 (Free Over £50)

Poland

4 to 6

4

£9.99 (Free Over £50)

Spain (Mainland)

3 to 5

3

£9.99 (Free Over £50)

Sweden

3 to 5

3

£9.99 (Free Over £50)

Switzerland

4 to 6

5

£9.99 (Free Over £50)

Rest of Europe

2 to 6

4

£9.99 (Free Over £50)


WORLDWIDE

Destination

Estimated Delivery Time *
(Working Days)

Average Delivery Time *
(Working Days)

Cost

Australia

4 to 10

6

£9.99 to £14.99
(Free Over £50)

Canada

6 to 12

5

£9.99 to £14.99 
(Free Over £150)

China

7 to 10

8

£9.99 to £14.99
(Free Over £150)

Japan

6 to 10

5

£9.99 to £14.99
(Free Over £150)

United Arab Emirates

7 to 10

6

£9.99 to £14.99
(Free Over £150)

United States

6 to 13

8

£9.99 to £14.99
(Free Over £150)

Rest Of The World

4 to 16

9

£9.99 to £14.99
(Free Over £150)


*Please note that in the event of industrial strike action by our delivery partners we cannot guarantee delivery in the estimated time frame. Estimated delivery time excludes any time the parcel may be passing through customs in the country of destination as this is beyond our control.

**Free standard UK delivery is applicable to orders over £50.

+ Any orders placed after 6:00pm will be dispatched the next working day.

Working days are Monday to Friday, Saturdays and public bank holidays are not included as a working day.